The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
How We Collect Personal Data About You
Generally, we collect your information when you choose to interact with us. This could include purchasing online, over the phone, or when you sign up to receive emails from us. We also look at how users journey through our website, so we can offer the best possible experience. The ways we collect information are listed below.
•When you sign up to receive our newsletter
•When you register or use mya-rose.com
•When you sign up to receive emails from us at any shopping or press events
•When completing any forms for transactional, employment or other purposes
•When you email Mya Rose
•When you buy products from Mya Rose
The Data We Collect About You
We only collect and store the Personal Data about you that’s necessary to carry out our business, provide the service you’ve requested and to keep you up-to-date on news about Mya Rose. We collect and store Personal Data when you sign up to the newsletter or make a purchase on this Website or at a sales event. The type and level of information requested or obtained will depend on the services you use (for example, whether you are simply browsing the website or making a purchase).
Social Media – Depending on your settings or the privacy policies for social media and messaging services like Facebook, WhatsApp or Twitter, you may give us permission to access information from those accounts or services.
How We Use This Data
Personal Information provided or collected via this website, at a sales event or otherwise will only be used or disclosed for the following purposes:
To carry out our business and to provide a service or carry out a contract with you:
•To process the registration of your account and maintain your account
•To provide you with customer service, manage any order that you place with us and to address any questions or complaints you may have
•For statistical purposes to improve the website and its services to you
•To monitor and/or keep records of our email and other communications with you
•To process payments or refunds, to protect against or identify possible fraudulent transaction. We share your personal information with credit card companies and other payment providers.
•To process your tax free rebates. We share your personal information with HMRC.
Where we have your consent:
•To send you marketing updates via email about all the latest news, events and offers at Mya Rose. You can unsubscribe at any time by clicking the link in any email. We share your personal information with a selection of third party email marketing providers who assist us in delivering our email marketing campaigns.
•To notify you about new or recently available product.
•To use your details to show you advertising on such Social Media platforms as Facebook and Instagram or via other third party advertising that may appear on other websites you use. Online advertising channels we may use are digital display, video on demand, search engine marketing, paid social – these are all on third party sites or platforms.
Where we have justifiable reason and legitimate interest:
•Responding to customer service enquiries raised in the store, online, social media or on the phone.
•Send an abandoned basket email
•Analyse aggregated customer information with interactions that customers have with Mya Rose in order to continually improve the products and services we offer through our sites. We do this using Google Analytics.
•Measure and understand how our customers respond to various marketing activities so we can ensure our activity is well targeted, relevant and effective.
•Detect and reduce fraud and credit risk.
How To Opt-Out
By registering an account online or at a sales event or by making a purchase online or in-store, you will be given the option to receive updates on new products, news, special offers, events of interest and promotions. You can choose not to receive marketing communications from us at any time by:
•Using the unsubscribe facility in an email or other electronic communication from us
•Changing your email preferences within your registered account
•Sending an email to email@example.com
When contacting us, please specify the email address that you would like to be unsubscribed from (if it is different from the email from which you have contacted us). We will remove you from our marketing lists as soon as is reasonably practicable after you opt out.
How We Share And Store Personal Data
We may share your Personal Data with certain service providers who provide services for us or perform administrative or marketing activities on our behalf, or who develop, host or maintain the website. These service providers may be granted access to some or all of the Personal Data you provide or we collect, depending on the activity required. Such service providers are similarly GDPR compliant and will be restricted from using the Personal Data you provide other than as is reasonably necessary to perform their services for us. We will check any third party that we use to ensure that they can provide sufficient guarantees regarding the confidentiality and security of your personal data. We may also use service providers to assist us in aggregating and anonymising such information, so that it does not include any information from which any individual can be identified. In circumstances where Mya Rose Limited sells all or part of its business, your Personal Data may be transferred to the purchaser.
Your Personal Data may be transferred and stored outside the European Economic Area and be processed by staff who work for us or for one of our suppliers outside the European Economic Area. By submitting your Personal Data, you are agreeing to this transfer, storing or processing.
Access To, Or Updates To Personal Data
You can ask us to update, correct or provide you with a copy of the Personal Data we hold about you. You can make a request by writing to firstname.lastname@example.org
Cookies are small files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website onto their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and it’s external serving vendors.
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
CONTACT AND COMMUNICATION
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and it’s owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
ADVERTS AND SPONSORED LINKS
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.
Communication, engagement and actions taken through external social media platforms that this website and it’s owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor it’s owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses].
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and it’s owners cannot be held liable for any damages or implications caused by visiting any shortened links.